This privacy policy explains who we are, why and how we collect and process your personal data, what rights you have as a user who has provided us with personal information, and how you can contact us about data processing.
We reserve the right to update and amend this privacy policy at any time.
We are UAB EASY ASSISTANCE. Our contact details are provided at the end of this policy. We are the controller of your personal data and process it under the terms of this policy.
This privacy policy explains how UAB EASY ASSISTANCE uses your personal data and why it collects it. Please read this document before browsing our website.
We ensure the security and confidentiality of your personal data.
When you browse our website, we automatically process certain technical information about your device: browser type, IP address, time zone and essential cookies. We refer to this information as Device Information.
We may also collect information you provide, such as your first name, surname, address, payment information and other details, when you pay for services or purchase a plan through our website. Payments are processed through Paysera. We store payment data such as the order number, transaction ID, amount and currency, payment status and the payment provider’s response data.
The security of your data is very important to us, so we collect only the data necessary to ensure that the website operates properly.
You can visit our website without providing any information that could identify you. However, to use certain website features (for example, to pay for a service or purchase a plan), you will need to provide certain personal data: your email address, first name, surname, address and telephone number.
You can always choose not to provide your personal data, but some website features may be unavailable. If you have questions about which data you must provide, contact us by email at info@easyassistance.lt.
We use essential (functional) cookies required for the website to operate properly. We do not use analytics or marketing cookies. You can manage cookies in your browser settings.
We use secure servers to store your personal data, accessible only to authorised persons. We regularly monitor our systems to identify potential vulnerabilities or threats. However, we cannot guarantee the absolute security of your data.
As provided by law, we may disclose your personal data where necessary to protect our rights, ensure our safety or that of others, investigate criminal activity or respond to requests from public authorities.
We process your personal data on the following legal grounds: (i) consent (where applicable), when you agree to certain activities (for example, marketing); (ii) performance of a contract and steps before entering into a contract, when we process payments or provide services; (iii) a legal obligation, when we must comply with legislation (for example, retaining accounting documents); (iv) legitimate interests, when we improve services, ensure website security or defend our rights.
We retain data no longer than necessary to achieve its purposes: (i) order and payment data — for 10 years for accounting purposes (unless legislation provides for other periods); (ii) records of one-off services and related photographs — for up to 3 years, or longer where necessary to establish, exercise or defend legal claims; (iii) account, plan and contract data — for the duration of the contractual relationship and a reasonable limitation period; (iv) technical logs and Device Information — for up to 1 year, unless legislation provides otherwise; (v) marketing data (where applicable) — until consent is withdrawn or the specified period expires.
We may share your data with trusted service providers acting on our behalf: IT infrastructure and hosting providers, email delivery providers, payment service providers (for example, Paysera), and analytics and security service providers. These parties process data only under our instructions and ensure appropriate security measures.
If data is transferred outside the European Economic Area, we ensure appropriate safeguards, such as standard contractual clauses approved by the European Commission or adequacy decisions. We will provide information about specific transfers and safeguards as needed.
You have the right to: (i) access your data; (ii) request its rectification; (iii) request erasure (the “right to be forgotten”), where applicable; (iv) restrict processing; (v) object to processing based on legitimate interests; (vi) receive your data and transfer it to another controller (data portability); (vii) withdraw consent at any time; (viii) lodge a complaint with the State Data Protection Inspectorate of Lithuania.
You can manage cookies in your browser (block, delete or restrict them). Some cookies are essential for the website to operate, and disabling them may prevent some features from working. Further information is available in our Cookie Policy and/or your browser’s help.
We may update this policy periodically. Updates take effect on the date they are published on our website. We recommend reviewing this document regularly.
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
UAB EASY ASSISTANCE info@easyassistance.lt +370 659 70000